1-3 The guarantee for the product and manufacturing quality is provided by the agent or supplier, and the customer must contact them directly to obtain warranty and maintenance services in accordance with the rules and regulations.

2-3 Warranty and maintenance services provided by the agent or supplier are not considered the responsibility of Silicon Valley. This includes the availability of spare parts, repair time, and quality of service. The customer must communicate directly with the agent or supplier in the event of any complaint or claim.

3-3 To ensure the highest levels of service, Silicon Valley offers its own warranty on some products, and the customer can contact us for details.

1-4 The repair time takes a maximum of (15) days for faults covered by the warranty.

2-4 The warranty covers free repair or replacement of spare parts in the event of a manufacturing defect. The warranty does not mean replacing the product or refunding its value. Malfunctions resulting from:

• Misuse of the product or non-compliance with the instructions for use in the product manual or the instructions referred to on the Internet and digital pages when activating the device.

• Fractures, blows, or exposure of the device to external factors such as liquids, humidity, high temperature or electric shock.

• Attempts at repair or maintenance operations by parties not approved by the agent or supplier, or the use of spare parts not approved by the Standards and Metrology Authority. 

• Scan operating system files or partitions from the hard disk or malfunctions caused by viruses.

3-4 The customer can obtain a replacement item after paying the fair use value, or refund the purchase value after deducting the normal use value in the cases stipulated in the provisions on providing maintenance, providing spare parts, and ensuring the quality of workmanship issued by the Ministry of Commerce and Industry.

** The fair usage cost is calculated at 5% of the product value at the time of purchase for each month starting from the date of purchase, not exceeding 80% of the product value.

The policy for replacing screens and devices that contain defective dead pixels varies from one company to another

In most companies, manufacturing defects that require warranty are calculated in screens with more than 4 dead pixels in order for the screen to be accepted for warranty.

Check the warranty and usage booklet for your screen upon purchase to clarify the warranty policy regarding dead pixels, or you can search on Google for the name of the manufacturer of your screen, for example (ASUS DEAD PIXEL POLICY).

Or you can verify that your product is covered by the warranty through a member of our customer service team or by inquiring by contacting us.

 

• Silicon Valley Technology stores are committed to an identical replacement for the device with a manufacturing defect (non-software) within three (3) days from the date of purchase according to the following conditions:

1- The device must be free from scratches or misuse.

2- Bring the original box with all accessories and user manuals inside.

3- It may be necessary to submit a report from the authorized maintenance agent before the replacement process.

Unfortunately, dear customer, without the original invoice, we apologize for the replacement, return, or reprinting of the invoice (according to company policy). The device will be repaired if you wish, for a fee, and you will be informed of this by the maintenance center.