Warranty Policies
1. All electronic devices sold at Silicon Valley
Computers Stores are warranted for a minimum of two years except for
accessories and peripherals.*
2. The original invoice is required to verify
the serial number and validate the warranty period in order to benefit from
warranty services.
3. Warranty Providers:
3.1 The device’s warranty is provided by the
manufacturer or their Agent/Importer and the customer must contact them
directly to receive warranty services as per the rules and regulations.
3.2 Warranty services provided by the
Agent/Importer are not the responsibility of Silicon Valley Computer Stores.
This includes spare part availability, repair period and/or quality of repair.
The customer is to contact the warranty service provider directly in case of
complaints or any other concern.
3.3 Silicon Valley Computer Stores provides its
own warranty on some devices in order to ensure the highest quality of service.
Customers can contact us for more information.
4. General Warranty Policies:
4.1 The warranty repair period is determined as
15 days for failures that are covered under warranty.**
4.2 Warranty is provided by replacing defective
spare parts in case of a factory defect and not necessarily by replacing the
device or refunding its value. Failures resulting from the following scenarios
are excluded from warranty service:
• Misuse of the device or not following the
proper usage instructions as provided in the device manual found inside the box
or the instructions given on webpages or digital agreements upon the device’s
activation
• Breakage or physical damage as well as
exposing the device to external elements such as liquids, humidity or extreme
temperatures.
• Unauthorized repair attempts that result in
damaging the device as well as using non-SASO certified spare parts.
• Deleting Operating System files, hard-disk
partitions or virus related issues.
4.3 Customers may receive a loan unit or (1÷400)
of the device’s value in case there is a delay in sourcing the spare parts, the
repair cycle or manufacturing defect.
4.4 Customers are eligible for a replacement
after paying the fair usage price*** or a refund after deducting
the fair usage value*** in the cases that are qualified under the rules,
regulations and laws of the Ministry of Commerce and Industry of the Kingdom of
Saudi Arabia
4.5 Service providers are obliged to transport
customer units free of charge from remote locations that are not covered by
their service networks as well as applying the rules and regulations
4.6 The life-cycle of devices may differ from
one another and customers can review the device manual or contact the manufacturer
for more details.
5. Free Delivery Service:
5.1 For your convenience, Silicon Valley
Computer Stores provides a free of charge delivery service of your devices to
service providers on some products (In-Warranty devices only).
5.2 Customers have the right to directly
approach warranty service providers even if the Free Delivery Service is
available for their products.
5.3 The Free Delivery Service is not considered
as a repair procedure.
5.4 Silicon Valley Computer Stores provides
contact details of the warranty service provider as well as the device’s work
order number so that customers can follow up with the warranty service provider
directly and submit their requests if any. In all cases, it is the warranty
service provider’s responsibility towards the customer to provide the warranty
service and apply the rules and regulations.
5.5 The Free Delivery Service requires four to
seven days at the most and this time period is not counted within the repair
period.
5.6 To benefit from this service, customers need
to bring their devices to Silicon Valley Computer Stores’ Technical Support
inside the showrooms where available.
5.7 Customers can contact us to know which
products are covered with the Free Delivery Service.
Silicon Valley Computer Stores has the right to
stop the Free Delivery Service on some products without a prior notice if there
is no impact on the General Warranty Policies.
6. Dead Pixel Warranty Policy:
The policy for replacing screens and devices that contain dead pixel defects varies from one company to another
In most companies, the warranty-positive manufacturing defects in screens are calculated for more than 4 dead pixels, so that the screen is accepted in the warranty
Refer to the warranty and usage booklet for your screen upon purchase to clarify the warranty policy for dead pixels, or you can search Google
for the name of the manufacturer of your screen as an example (ASUS DEAD PIXEL POLICY)
** might require longer period for out-of-warranty repairs
depending on the spare parts required.
*** Fair usage and depreciation are calculated at 5% for each month
that passes from the date of purchase given that their value does not exceed
80% of the product’s value.
Exchange Policy
Immediate replacement of defective products
• Silicon Valley Computer Stores are committed
to replace the defective device (non-software) within three (3) days from the
date of purchase according to the following conditions:
1. The device must be free from scratches or
misuse.
2 - Bring the original box with all the
accessories and user manuals inside.
3. A report may be required from the authorized
maintenance agent prior to the replacement.
For purchases through the website
1- The return period is calculated from the date
of receipt.
- Cancellation of an order for custom build computers subject 5% installation and labor services and addition of %5 re-stocking fee of the total value addition to the shipping fee back and forth